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Improve your existing business with metropolitan training

Customer Service & Marketing

Course Group: 
Business

The course will emphasise the importance of effective customer care within today’s contemporary business environment. The course will equip delegates with all the essential skills needed to deliver outstanding customer service and market their product or service offering more effectively.

Information
Course Content: 

Upon completion of the module delegates will be able to:

  • Deal assertively with difficult customers 
  • Understand the difference between aggressive and assertive behaviour 
  • Deal effectively with both internal and external customers 
  • Build good relationships with customers 
  • Listen effectively to customers 
  • Communicate effectively with customers on the telephone
  • Maintain customer loyalty
  • Deal effectively with customer complaints 
  • How to identify and exploit current and future opportunties 
  • Insight into the theorectical frameworks which underpin effective marketing
  • Buyer Behaviour 
  • How to keep your product/service fresh
 
Target Group: 

This course is ideal for customer facing staff and staff involved with the promotion and marketing of their organisation. 

Duration: 

1 day

Certification: 

College certificate

Cost: 
£120